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Frequently Asked Questions

Quick answers to common questions

What are your shipping times?

We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

Do you offer international shipping?

We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

What is your return policy?

We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

Are your products handmade?

We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

Do you offer wholesale pricing?

We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

How do I care for my vase?

We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

Do you have a rewards or loyalty program?

We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

Do you support fair trade practices?

We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

Can I visit your workshop?

We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

Can I put my vase in the dishwasher?

We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

Can I modify or cancel my order?

We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

Still Need Help?

Our customer support team is here to assist you with any questions or concerns

Email Us

Get a response within 2 hours during business hours
support@xstore.com

Call Us

Monday – Friday: 9am – 6pm PST
(415) 555-1234
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Ethically sourced materials and mindful production practices

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Functional beauty that enhances everyday moments at home

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